Customer Testimonials
Hertz Car Sales, Carlos and Cody have been very instrumental in helping me with my recent purchase experience. I drove off in the truck I loved, and feel very good about the whole process. Thank you much.
We had a great experience with Holly. She gave us both the space we needed and the information to make the best choice possible. It was a seamless experience and we would definitely purchase here again.
Holly was easy to work with, not pushy,she listens to your needs.
Holly was THE BEST! A smooth experience, no pushy sales tactics. I'm grateful I went here.
Great service! Easy to work with and very professional. Carlos was top notch and made us feel very comfortable!
The whole team is incredibly awesome and very knowledgeable about the inventory they have! I would recommend to anyone looking for a newer vehicle with less mileage! They have a vehicle to meet the needs of anyone looking!
Very friendly staff! A great experience all around. Highly recommend!
Holly was amazing and very helpful with the car buying process. She made sure we understood every step of the way and explained everything with detail. I would 100% recommend Holly at Hertz for anyone looking to buy a car. I don't think we’ve ever had such a good experience in a dealership!
M’Kay the general manager is THE most honest guys in the car sales world 🌎 We have had great experiences working around him and his leadership
I highly recommend .extremely professional go above and beyond. I have never been treated with such kindness and professionalism as I have by the team here. Carlos treat you like family!!! These are the people to go to to get your car!!!!
A great experience ! Holly and Carlos were wonderful to work with !!! The car was exactly as advertised and the price was good . I would recommend anybody to shop at Hertz .
Holly was a fantastic sales person. No pressure, had or found answers for every question. She looked for what fit our wants and needs by listening to us and searching for solutions. I don't know if we would have purchased a car had Holly not been the person she was. Great team at Hertz and hats off to Holly!
We have bought two cars from Hertz, and both times have been a great experience. Carlos was very knowledgeable of the cars and had answers for all of our questions. He was patient and gave us our space while we shopped. He helped us get the car we wanted at a reasonable price, then he stayed well beyond closing time so that we could take home the car that night. We will be back in the future!
I recently went this last weekend to check out a car I saw on their website. Carlos helped us out. He let me test drive as many cars as I wanted to see which was the best fit for me. I ended up finding another car and immediately fell in love with it! Carlos was extremely helpful and patient with us. I would definitely recommend coming here.
Was really easy to work with and not pushy. Just straight to the point.
I enjoyed working with Hertz. It was an easy process while working with great people.
Great experience. Would recommend Hertz Car Sales to anyone looking to buy a vehicle.
Bought a car from out of state. Through Holly. The entire process, went very smoothly and the car was as promised. Highly recommend.
We visited at least six other dealers over the course of three days and we came back to Holly Warmoth because she was attentive and truly wanted us to find the car we needed. She took time to listen to us and gave us multiple options, then she gave us time. It was very nice to do business with her. Once we determined we wanted to purchase one of her cars, she worked with the financial officer, Carlos Tinoco to help us get a lower rate than we were approved by our credit union. They made sure we had s ... Read More Google - Sep 28, 2026
Amazing service and friendly staff. The car I got was the perfect fit for me at a great price. The process of buying the car took less than an hour. Shoutout to Scott for being the goat.
Holly Warmoth was amazing! She and the staff worked very hard to make sure I got the deal and vehicle that I wanted.
Had a wonderful experience at Hertz Car Sales, Holly Warmoth was my sales person, she is very knowledgeable and professional. Love my new car!
Jeep we wanted to see sold, the Hertz GM, found another, got it to IF, we took it for a test drive, and loved it. That Jeep is now sitting in our drive way. Great experience from Sales person to closing. I highly recommend. Thanks Hertz Car Sales!!!
We have always bought new or certified preowned. So this was a vry different experience in a good way. They were friendly, no hassle everyone was very straight forward. We told them what we wanted and needed. We found a vehicle we liked, in great condition. The vehicle was priced well, there were no added unnecessary fees. Our salesman Carlos was great. No high pressure. They did not try to sell us a bunch of extras. I would highly recommend!!!!
Carlos was fantastic very honest fair great experience
I had a great experience purchasing my 2024 F-150 Tremor from Carlos Tinoco at Hertz Car Sales Idaho Falls. Carlos was straightforward, helpful, and made the entire process easy without making me feel pressured. He took the time to answer my questions and made sure everything was taken care of from start to finish. I’m extremely happy with the truck and the experience overall. If you’re looking for a vehicle in the Idaho Falls area, I’d definitely recommend asking for Carlos!
Good group to work with. I felt zero pressure, and the transaction was quick and smooth. I would definitely recommend this dealership if you’re in the market for a used car!
My experience was OUTSTANDING in every aspect. Noteworthy: I began the process of purchasing a 2022 Tahoe RST, as an out-of-state customer and the process with Carlos was flawless, beginning with my first telephone conversation, traveling from Montana to Idaho, test driving and financing & purchasing. I have not bought a new vehicle in 15 years, so this was a very special purchase for me. Hertz Car Sales has some exceptional vehicles offered for sale, check them out!
Had a great experience with Hertz!! Scott was the best!!!!
Scott is excellent I can’t ask for a smoother transaction the finance guy is the best go to this place to buy your vehicles they are very honest will give you the best deal and transaction is very fast
Carlos worked with us all afternoon to find just the right truck. Holly stepped in the next day, when we’d made our final decision. The finance person was efficient, honest, and kind. I would definitely check here first when buying a used car.
I was looking for a specific vehicle. After being disappointed by the local dealer, I went to Hertz. Holly was great to work with and they made the process hassle-free. They went above and beyond to close the sale, and it was a pleasure shopping there.
Excellent service provided by the team!! Stayed later than expected on their Friday evening to be sure to help us out and walked away very satisfied with how business was handled. Looking forward to recommending others buy here! Great work team and shoutout to Holly!
Holly Warmoth is very Friendly and Helpful! She helped us find a great car that met our requirements and in our price range! She did her best to make the buying process as smooth as possible and we appreciate her so much! It was our first time buying from a dealership! Other places were too pushy so we are glad Holly was there for our best interest! She is there to make sure we find the car that we want and do a payment that works for us!
Carlos was amazing & personable, it made car shopping feel easy. We ended up getting 2 vehicles from him in one day! Definitely recommend Hertz Car Sales in Idaho Falls.
Carlos was great to work with and knowledgeable about the vehicles we purchased. It was overall a great buying experience where they offered us a fair trade in value on our vehicle. I’d definitely recommend purchasing a vehicle from Hertz!
Absolutely the best car buying experience we’ve ever had. It began with flawless communications, they comprehended what you are looking for and we never felt like they were bothering but bringing helpful details and opinions. The final sale was quick and painless. I’m sure the entire team delivers equally as well but we are definitely giving a shout out to Carlos Tinoco for his stellar professionalism. We will certainly be repeat customers.
Holly was the associate that helped us get into our new car! She was extremely knowledgeable and helpful throughout the entire process! She really went the extra mile to help us out, thank you so much Holly! Hertz will definitely be on our radar in the future.
Excellent customer service and dedication! Carlos is the best!!
I was able to look at the website and find a potential vehicle, and even contact them through the website via text about it! I was able to schedule a time to go take a look at the vehicle, and take a test drive. Working with them to then purchase the vehicle was easy, and with some circumstances they were able to accommodate me. Carlos was just amazing!
Had a Great experience with Sam as my sales person. He listened to my requests and knew my budget. I walked away with the keys to a 2026 VW Atlas with super low miles and i absolutely love it! Thank you for helping me find my car ❤️
Carlos was by far the best salesman I’ve had the pleasure of dealing with. This was the second car bought from him this year and we are currently looking into the purchase of a truck for my husband. We were in and out in 2 hours…that has got to be a record! We highly recommend Carlos and Hertz.
Thank you, so much...Carlos I, arrived with a plan. You, we're prompt in consulting with myself. Produced all the paperwork, as prompt as possible. You made, the experience of the purchase worry free. I, appreciate the way you carry yourself, communicated with myself. You, were exactly, the right person for me. I can't thank you enough. I'll come find you again one day, When I, need a purchase a new vehicle.
my experience was phenomenal holly was amazing to work with so uplifting and kind i loved it and i appreciated it so much. would recommend anyone here thank you so much
Carlos and the rest of the crew at Hertz car sales were great! They really went out of their way to make car buying a good experience. They worked hard to get us the best deal on our trade in and then wrapped up the paperwork in record time. 👍
1 Star (If I could give 0 stars, I would)
Our experience with Hertz has been an absolute nightmare. What started as an $80/day rental for a 4WD truck quickly skyrocketed to $150/day, and they charged my account $1,300 upfront, claiming I’d “get it back in 7-10 days.” Spoiler alert: I’m still waiting.
We rented the truck because it was winter, snowy, and we needed a reliable vehicle for my wife, our 9-month-old daughter, and me to make a critical trip. Not even 3 hours into the drive, the truck started making horrible noises and shifting erratically. Stranded on the side of ... Read More Google - Nov 30, 2024
Useless. Got transferred 3 times while trying to inquire about a truck I saw on their lot.
Wow!
I was racially profiled and denied to test drive a vehicle because “I look like I don’t make enough”. How can you assume someone doesn’t make enough based on appearance…. Literally the worst experience. And this came from the GM Cody .. I will be reporting them to the Better Business Bureau
Not the greatest experience I've had with customer service. I was interested in Toyota Tacoma and so he showed me a 2008 one for a relatively good price that was apparently "well taken care of" but we were concerned over the vehicle having a butt ton of rust under the hood, in the undercarriage, and other areas of the vehicle. When I expressed this to the salesman (not gonna name names, you know who you are) totally ignored my concern and responded with "I can have it ready for you by Monday". I let him know ... Read More Google - Oct 22, 2023
They offer below market value for trade ins. Completely low balled me and said $7,000 was market value.. took it to another dealership and got $12000 an hour later. Also failed to tell me the vehicle I came to look at actually wasn’t even on the lot but still had me drive 30 minutes without telling me first. Vehicles are also over priced, I test drove a 2020 Mazda Cx 5 and they wanted $25000, found the same car with 20 thousand less miles for 23 thousand at the other dealership.Dale completely wasted my time, just crooks trying to make a buck lol take your business ... Read More Google - Jan 28, 2023
We bought 2 cars from them and we will never buy another one from them. We had an issue with the title and the guy we talked to was rude and unprofessional. He didn’t do anything to help us resolve the issue and he was so rude and condescending. We were treated horribly and would never recommend buying a vehicle from them.
The worst customer service! The car I rented smelled horrible and was 6K miles over on oil change. I booked online. When I went to drop it off at the other end the rep said the IF changed it to different location and it would cost me more. No one told me there was a $400 deposit. The rep that check car in at Casper locations was a very smart mouthed individual. I will NEVER rent a car from Hertz again!
My daughter in law bought a car from Hertz one month ago.This last weekend it started making noises.After checking it out the old filter was full of metal shavings pointing to the engine going out.We called Hertz to see if they could help us in any way and all they could say was good luck.Very poor service that can't even help out a first time car buyer.
Well they jumped right on getting in contact and wanting me to come in but kinda dropped the ball on checking my pre approval application, it took them 2 weeks and me reminding them. While they are still pushing for me to come in. And then said oh we can't help give it 6 months. Yeah need to do better, find a way to help everyone or follow though before you put someone off.
My wife totaled her vehicle so we were in a bit of a time crunch. Bill was extremely friendly and easy to deal with. As soon as I told him I was interested, he held the vehicle for me until I was able to make it down to Idaho Falls to check it out. We got a great deal on our 2019 Highlander and would definitely work with him again!
Had a great experience. Dale was very helpful. Brought the truck of interest in. Made sure to take care of the features wanted. No pressure, Overall pleasant experience.
We purchased a vehicle online; did everything asked of us in a timely manner. Our financial institution wired the funds In full including for the transportation Nov. 1st. I was told the vehicle would leave Monday the 4th and arrive Friday the 8th. On the 7th at 6pm our sales person “Johnny” informs me the vehicle never left their dealership. It is now Monday the 11th and we’ve yet to be given so much as a date that the transportation company will even pick it up, much less when we’ll receive it. In the mean time, we just ... Read More DealerRater - Nov 11, 2019
The salesman was very polite, and friendly. And at the end he gave me a good deal that include a brand new set of tires for my Nissan Rouge 2019
I just bought a used Ford F-150 it can i great shape but since this was my first ever big buy with my fiancé they were completely honest and upfront.
Dale Oe was as good as it gets as far as customer service is concerned. This was my first car buying experience and Dale gave me confidence throughout that I was going to go home with the car I had chosen. Highly satisfied.
The guys at Hertz were courteous and efficient. We are repeat customers and they made efforts to show their appreciation. 😉 Go meet Bill and the rest of the team.
Buck did a good job at selling us our vehicle transaction went smooth and buck took good care of us would buy a car at this location from buck again thanks
We stopped by Hertz on a Saturday to check out pathfinders and we met Steve Maria who sent us on a test drive when we returned he reviewed features and models with us. He gave us his card and we went to breakfast we were so impressed with the cars and Steve's pleasant helpful attitude. We realized we wanted get ourselves a pathfinder so we went back after our meal and in about an hour we had our amazing new friend "Snowy Pathfinder" all thanks to our new friend Steve. It's that easy and their selection ... Read More DealerRater - Oct 29, 2019
These guys care about the costumer. They made things simple and easy for the buyer. I'll return to them again in the future for another vehicle. They want to make sure the costumer is happy.
Steve Maria was very helpful and knowledge of the vehicle I was interested in was great. Not pushy for the sale just answered my questions and let me make my own decision. Very helpful person and showed enthusiasm for my new purchase. Carlos was very fast and helpful on a speedy paperwork and vehicle warranty. Very pleased with how fast they got me out the door.
I would never buy a car from them. They are rude and misogynistic, only polite to my husband. Greatly overpriced their car, greatly undervalued mine.
I am very satisfied. The salesman, Buc, was very patient and was willing to explain all the features of the car that we picked out. It was the best experience I have ever had in buying a car.
I came in and they sat me down and helped me find the car that I was looking for. Bill Buckley answered any questions that I had plus helped me decide on a car.
Bill Buckley helped me get into just the right auto for me. I ended up paying a little more than I wanted to, but in the end I am happy with my new wheels.
Terry was my salesman and he was fantastic! Very patient, trusting, helpful, patient, kind, and did I say patient?! The paperwork was easy. I had a “new” car in one afternoon and I love it! Thank you so much Terry!!
I love these guys..... super professional! I had to wait a couple of days to get the money for my car and Steve gave me a loaner to use! I wound up with the exact car I've always wanted, at a really good price. I cried when I left my cute Rav 4 ..everyone was very kind.... ha My new car car just happens to be a NEW Rav 4!!
It was a long trail to get the car I wanted> I almost bought a car from a different place but I decided to ask one mor time for you to find what I wanted. Dale said no problem I'll find you something. In a matter of minutes he showed me on that was exactly what my wife wanted and had it there for us the same day. A very satisfactory ending to my search for the perfect car for my wife. Thank yo Johnny and Dale.
I hate buying new cars because I am always afraid of the hassle and the bargaining. Dealing with Terry was pressure free and the whole process was easy. I would highly recommend.
Our sales person was well informed and provided the information that we needed. We shopped around and returned to Hertz as they had the right car at a fair price. We are still waiting for the second key that was promised.
This is our fourth car we have purchased through Hertz with Dale Oe and we recommend him to all our friends and family. He is honest and great to work with. We feel like we have gotten a great price on our cars. We'll be customers for life.
The salesman, Dale Oe, was very nice, friendly and didn't put any pressure on my husband or I. We liked that we could search other Hertz location and there was no transfer fee to bring the vehicle in. Shopping at Hertz was like buying a new car for a way better price. The vehicles are in amazing condition. The negotiating was quick and signing was simple. The only thing we didn't like was the wait to take the car, which would have been nothing if we were willing to get our credit checked. But honestly, when paying cash, ... Read More DealerRater - Sep 21, 2019
I was hosted by Terry and he was simply superb! He made me so much comfortable while choosing a vehicle and was extremely patient while I was trying different options. Overall, I like this dealership, although I wished they had more Honda and Hyndai options for sedans.
Bill made purchasing a car a pleasant experience. We took delivery with some things that needed followed up on and they promptly followed up on those post sale things.
Bill “Buck” Buckley was phenomenal. We got the help we needed and he helped us find the right car for us. He was very friendly, not pushy (as salesman sometimes are), and made the paperwork quick and pain free. I’d absolutely recommend Hertz for someone looking for a new car. In fact, I actually have already recommended Hertz to a friend. Thank you Buck!
So helpful and such an easy process - everything explained and all of our concerns, questions and needs were met with kindness - as a Senior Citizen with a fixed income we were worried, but Johnny C and Cody took all the pressure off of it and we got a great vehicle. Thank you so much.
Buck was awesome! I loved the time I got to check out all the cars and my questions were answered quickly and efficiently, he respected my situation and I felt like he really did care and want the best for me!
Awesome experience buying new car. Bill was wonderful to work with. Made it easy. Trade in value for my old car was what I expected.
Steve M. Is the man! I was nervous about purchasing a car and he answered all my questions and resolved my concerns. Love my new car! Thanks
Very pleasant first time buyer experience with Johnny Cook. He stayed late so that we could make the drive from out of town. We were very pleased with the overall experience.
I received a good quality vehicle at a fair price even though Hertz would not take my vehicle on trade. The salesman was very helpful and pleasant to work with.
Very nice buying experience with Bill Buckley. We went to Hertz to look for a pickup truck and were pleased with the price and selection available.
Had a really great experience shopping for a new vehicle for my wife. Bill was easy to work with. Zero pressure but very helpful in test drives and getting us exactly what we wanted. Will buy there at Hertz again.
Steve was such a great help. Very honest and helpful with my purchase. I will be recommending Hertz and Steve to anyone looking to purchase a vehicle.
I’ve been looking for a car for what seems like forever. Dale was so kind and worked so well with us! I will definitely be returning to Hertz in the future! Thank you Hertz in Idaho Falls and especially Dale Oe!